Refund Policy

1. Overview

This Refund Policy outlines when and how refunds may be issued for services provided by Flowwithlit, including transaction fees, subscription plans, plugin licenses, API usage, and cryptocurrency conversions.

Refunds are not guaranteed and are evaluated on a case-by-case basis in accordance with applicable laws, payment processor rules, and our internal policies. We partner with licensed financial institutions, so certain refunds may also be subject to their policies.

2. Eligibility for Refunds

You may be eligible for a refund in the following cases:

• A payment was made in error due to a technical issue on our platform.
• Services were not delivered as described (e.g., plugin installation failed due to our error).
• A cryptocurrency conversion was not completed within the expected timeframe due to platform downtime.
• You cancel a subscription or service before any usage has occurred (within the first 14 days for new subscribers).

Refunds are generally not available for:

• Successful transactions where goods or services have been delivered.
• Market losses or volatility in cryptocurrency conversions.
• Fees charged by third-party banks, processors, or networks.
• Abuse, fraud, or violation of our Terms of Service.
• Change of mind after successful delivery.

3. Refund Process

To request a refund:

1. Log in to your Flowwithlit dashboard and submit a support ticket under "Billing & Refunds", or email billing@flowwithlit.com with your transaction reference.
2. Provide details of the issue and any supporting evidence.
3. Our team will review the request within 5 business days and may request additional information.
4. If approved, refunds will be processed back to the original payment method within 7-14 business days (longer for crypto or international transfers).

We may request additional information for verification before processing.

4. Subscription and Recurring Services

Subscriptions (premium plans, API tiers, etc.) can be canceled at any time via the dashboard. Cancellations take effect at the end of the current billing period. No prorated refunds are issued for partial periods.

New subscribers may request a full refund within the first 14 days if no services have been used. After this window, standard eligibility rules apply.

5. Cryptocurrency Transactions

Due to the irreversible and volatile nature of blockchain transactions, crypto-related services have specific conditions:

• Conversion and network fees are non-refundable once a transaction is broadcast to the blockchain.
• If a conversion fails due to our platform error (not user or network issues), we will either re-process the conversion at the original rate or issue a refund in the original currency.
• Refunds for crypto deposits or withdrawals are not possible after confirmation on the blockchain.
• We are not responsible for losses due to incorrect wallet addresses, user error, or market fluctuations.

Always double-check wallet details before confirming crypto transactions.

6. Payment Processing Fees

Our transaction processing fees may be refunded in cases of our error. However, fees from third-party processors (banks, card networks) are typically non-refundable. In the event of a full refund of the principal, we will attempt to recover and credit any platform fees where possible.

7. Chargebacks and Disputes

If you initiate a chargeback through your bank or card issuer, we may suspend your account and pursue recovery of funds, fees, and administrative costs. We encourage contacting us first to resolve issues before initiating external disputes.

Fraudulent refund requests or abuse of this policy may result in account termination and legal action.

8. Processing Times and Exceptions

Approved refunds are processed as quickly as possible but may take up to 30 days depending on the original payment method and external processors. We may grant exceptions on a case-by-case basis for goodwill or unique circumstances, but all decisions are final.

9. How to Contact Us

For refund requests or questions about this policy, please log into your account and open a support ticket or email billing@flowwithlit.com. Include your transaction ID and a detailed explanation.

We are committed to fair resolution and will respond within 5 business days.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.