Privacy Policy

1. Introduction

Flowwithlit ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, mobile app, plugins, or any related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time, and we will notify you of any material changes.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: Name, email address, phone number, business details, government ID for KYC/AML verification, and payment information.
• Account and Transaction Data: Login credentials, transaction history, wallet addresses, and financial information related to payments and crypto conversions.
• Technical Data: IP address, device information, browser type, operating system, and usage data collected through cookies and similar technologies.
• Communications: Information you provide when contacting support, submitting tickets, or participating in surveys.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services, including payment processing, crypto conversion, and account management.
• Verify your identity and comply with legal and regulatory requirements (KYC, AML, sanctions screening).
• Process transactions, send confirmations, and handle disputes.
• Communicate with you about your account, updates, security alerts, and promotional offers (with your consent where required).
• Detect and prevent fraud, security threats, and illegal activities.
• Analyze usage to improve user experience and develop new features.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers and partners who help us operate the platform (e.g., payment processors, banks, KYC vendors, hosting providers) under strict confidentiality agreements.
• Regulatory authorities, law enforcement, or other third parties when required by law or to protect our rights.
• Third-party e-commerce platforms (Shopify, WooCommerce, etc.) as necessary for integration features you enable.
• Affiliates or in connection with a merger, acquisition, or asset sale (with notice where possible).

We may share aggregated or anonymized data for analytics and marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track activity on our Services and store certain information. This helps us remember preferences, analyze traffic, and provide personalized experiences.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights under applicable data protection laws — including Nigeria's Data Protection Act / NDPR, the EU's GDPR, and the US CCPA — including:

• Access, correction, or deletion of your personal data.
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent (where processing is based on consent).

To exercise these rights, please contact us using the details below. We may require verification of your identity.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website. Your continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@flowwithlit.com
Mail: Flowwithlit Privacy Team, [Address]

We will respond to your request in accordance with applicable law.